COMPANY PRIVACY POLICY

Videotec Technical Assistance in TV and Sound Ribeirão Preto values your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email, phone number, and address.
• Equipment Data: Brand, model, serial number, and information about the reported issue.
• Payment Information: Data required to process payments (credit/debit card numbers, when applicable, or other payment methods).
• Communications: Information you share with us through conversations, emails, or messages related to technical support.

2. How We Use Your Information

The collected information is used for the following purposes:

• To provide technical assistance, maintenance, and support services;
• To issue invoices and receipts;
• To maintain contact during the repair or maintenance process;
• To improve the quality of the services offered;
• To comply with legal and regulatory obligations.

3. Information Sharing

We do not share your personal information with third parties, except in the following situations:

• With suppliers or service partners: When necessary to perform repairs, maintenance, or deliver products;
• For legal purposes: If we are required to disclose information in response to court orders, legal requests, or to protect the company’s rights.

4. Data Storage and Security

We adopt technical and organizational measures to protect your personal information from unauthorized access, loss, destruction, or alterations. Information is securely stored, and only authorized personnel have access to it.

5. Your Rights

You have the following rights concerning your personal data:

• Request the correction or updating of your personal information;
• Request the deletion of your data, except when it is necessary to retain it for legal obligations;
• Withdraw your consent for the use of your data at any time.

To exercise your rights, please contact us at assistenciavideotec@gmail.com.

6. Use of Cookies

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse or limit the use of cookies, but this may affect some functionalities of the website.

7. Changes to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our services or to comply with new regulations. We recommend that you review this page regularly.

8. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Company Name: Videotec Technical Assistance Ribeirão Preto
• Email: assistenciavideotec@gmail.com
• Phone: +55 (16) 3102-3828
• Address: Rua Espírito Santo, 1392 – Ipiranga – Ribeirão Preto – SP – CEP 14055-030

Last Updated: 01/08/2022